Your first visit is all about getting to know you and making you feel comfortable. Here you’ll find tips on what to bring, how to get ready, and what to expect.
24-Hour Emergency Hotline
Replies During Working Hours
Our clinic is wheelchair accessible.
Public Transport
Nearest MRT:
Somerset MRT, “Exit B”
Nearest Bus Stop:
1N, 2N, 3N, 4N, 5N, 6N, 7, 14, 14E, 16, 65, 106, 111, 123, 175 and 5.
Nearest Taxi Stands:
313 Somerset, Orchard Gateway.
Walking Instructions
For more information on how to walk to Orchard Building from the MRT, please feel free to watch the video below.
Driving
There are limited basement carpark lots available in Orchard Building.
Orchard Building Parking Rate:
$1.30/30 mins from 6.30am to 6pm (Mon-Sat)
Other Parking Spaces:
TripleOne Somerset, 313 Somerset, Cineleisure.
Driving Instructions
For detailed instructions on how to get to the carpark, please feel free to watch the video below.
We designed our practice to make you feel at home. Enjoy free Wi-fi, hot drinks, refreshments, reading materials, iPads, an internet corner and plush furnishings. See if you can spot Yoda and R2D2 hiding inside our custom-made Paludarium among the tropical fish.
Toys, colouring pages as well as children’s books are available for children of all ages.
Noise-cancelling headphones are available for use during treatment.
Before you arrive, please fill up the online registration form that has been sent to you in a link via SMS.
Please remember to bring along the following original documents:
Identification
Identity Card/Birth Certificate/Passport/Work Permit
(COMPULSORY)
Any Additional Documents
Insurance And Subsidies
Dental Insurance cards/documentation and CHAS/PG/MG cards
Do email us soft copies of the above in advance if possible.
Important Notes
Appointment Reminder
You will receive an appointment reminder (by SMS) 1 week and 1 day in advance of your scheduled appointment.
Punctuality
Please arrive 15 mins earlier than your scheduled appointment time to complete the registration process.
If you are unable to make your appointment punctually, please let us know as soon as possible by a telephone call, so that arrangements can be made to accommodate for the lateness. Please refer to our booking policy here.
Any Additional Requests
Please let us know of any special requests, preferences or concerns prior to your visit.
We really want to make sure your first visit with us is as comfortable as possible.
We endeavour to see all of our patients on time, all the time. If we are running behind schedule due to unexpected delays, we will inform you as soon as possible.
While every effort will be made to accommodate your busy schedule, please understand that we have an ethical responsibility to maintain a high standard of dental care in all circumstances.
If the clinical team judges that insufficient time will mean compromising on the quality of dentistry that we can deliver, then the option to carry out partial treatment will be offered to you.
Should you only wish to attend for complete treatment as initially planned, then we may have to reschedule your appointment.
At Elite Dental Group, we understand that there may be unforeseen circumstances that prevent you from keeping your appointment.
If you are unable to keep your appointment, or if you need to reschedule, please do so within 3 working days, so that other patients can be booked in to receive the treatment that they need.
Your attending dentist can provide a dental report ($100 before GST) to help you with the claims process.
If you require further clarifications, please call us at +65 63334456 before your visit!
At Elite Dental Group, we understand that there may be unforeseen circumstances that prevent you from keeping your appointment.
If you are unable to keep your appointment, or if you need to reschedule, please do so within 3 working days, so that other patients can be booked in to receive the treatment that they need.
Your attending dentist can provide a dental report ($100 before GST) to help you with the claims process.
As an essential service, our practice adheres to the strictest of triaging, infection control and disinfection protocols.
We are constantly on top of new government health and safety regulations as they are announced.
And we are also subjected to strict audits from MOH and other relevant authorities to ensure compliance.
Since we were founded, we have always been practicing routine disinfection and safety protocols to comply with MOH guidelines, so as to protect you and our team from HIV, SARS, Influenza and other communicable diseases, including Covid-19.
As we try to adapt to new rules and added safety measures during this time, we thank you in advance for your patience and understanding.
Your welfare and safety has never been more important to us.
Dental X-rays and high-resolution photographs of your smile and teeth will be taken at your first visit.
These are an essential part of your baseline clinical records. It is easy to miss silent dental problems if X-rays are omitted. It may even be considered unethical for any dentist to start treatment on teeth without dental X-rays as a guide.
Special Note: If you are Pregnant or if you can provide recent dental X-rays taken within the past 6 months, we might decide not to take new X-rays at your first visit.
From red-eye flights to five-star escapes, your smile deserves care wherever life takes you. Our Elite Travel Dental Guide reveals how to protect your oral health while on the move — including curated packing essentials, in-flight care tips, and expert advice from our dentists. Download the guide and keep your smile radiant, even miles away from home.
A thorough examination will be done to ensure accurate documentation of any dental issues that you may have. It is also important for us to be aware of any systemic health conditions that you may have (even if you think they may not be relevant to dentistry), since this may affect how we care for you.
The purpose of your first visit is NOT necessarily to perform a professional cleaning (scaling and polishing) unless there is sufficient time left over after a detailed examination and a discussion of your treatment goals.
At Elite Dental Group, our consultation process is unique. We aim to focus on your long term oral healthcare goals instead of just prescribing a list of procedures. This means more time spent in conversation with us during your first visit.
Tooth decay and gum disease can worsen due to hormonal changes and frequent snacking during pregnancy.
Your oral health can influence the outcome of your pregnancy as well as your baby’s future health.
If needed, we will work closely with your gynaecologist to ensure that you have peace of mind whilst receiving dental care during your pregnancy.
Please be assured that routine dentistry is generally safe during pregnancy. It is encouraged to come in for your routine scaling & polishing at the beginning of every trimester.
If your first appointment with us is for a dental emergency or acute pain, our priority during your visit will be to provide emergency treatment and pain relief.
Usually there is insufficient time to provide you with comprehensive dental care, especially for complex cases. Other non emergency dental issues will be addressed at subsequent appointments. Tooth decay and gum disease can worsen due to hormonal changes and frequent snacking during pregnancy.
If you have sustained a dental injury due to an accident, you may consider submitting a claim against your personal accident insurance.
Your attending dentist can provide a dental report ($100 before GST) to help you with the claims process.
First Consultation Fee:
General Examination
And Consultation
Before GST
Implant
Consultation
Before GST
Children’s
Consultation
under 18 years old
Before GST
Additional Diagnostic Imaging:
Advanced procedures such as complex wisdom tooth surgery, dental implants, or complex root canal treatment may require 3D X-rays (CBCT), which are charged separately at $450 per area (before GST).
Treatment Fees:
Dental treatment fees vary depending on the type and complexity of the procedure. Charges will apply accordingly.
Payment Method
We accept Cash, NETS, PayNow, MasterCard, Visa, AMEX, FavePay, ShopBack, Baby Bonus, as well as immediate interbank transfers.
Interest-free instalment plans are available with UOB credit cards.
Itemised invoices are always provided. A digital invoice will be emailed to you after payment.
Financial Consent
We will provide written financial documentation for your review and approval before starting any complex or extensive treatment. You will be required to sign the documents to indicate your consent.
Treatment will only proceed once you have agreed to the proposed treatment plan and associated fees.
Booking Deposits
Each appointment is reserved exclusively for only ONE patient at a time. This allows our clinical team to deliver the highest quality dentistry.
Important Notes
Special Note: If you are Pregnant or if you can provide recent dental X-rays taken within the past 6 months, we might decide not to take new X-rays at your first visit.
Got questions? We’ve got answers! Check out our FAQ section for common inquiries and helpful information to guide you.
We are open from Monday to Friday, 9am – 6pm, and on Saturday, 9am – 1pm.
Our clinic closes every day from 1pm – 2pm for lunch.
Our after-hours emergency service incurs a SGD$500 surcharge. This surcharge is in addition to the emergency treatment fee.
You may call us at +65 6333 4456 (24-hour hotline), e-mail us at patient-care@elitedental.com.sg (we reply to e-mails within 24 hrs) or Whatsapp us at +65 9788 9407.
Do let us know if you currently enjoy any dental benefits or dental insurance so that we can prepare the necessary paperwork.
We accept Cash, NETS, MasterCard, Visa, Amex and immediate interbank transfers.
A patient of ours once tried to pay using gold bars. Unfortunately we do not accept non-traditional methods of payment. We also accept cash cheques, but your treatment will only commence after the cheque is cleared in the bank.
We also offer interest-free UOB Credit Card instalment plans to make it easier for our patients to say “yes” to the treatment that they want and need.
Nearest MRT Station: Somerset MRT, “Exit B”
Nearest Bus Stop: 1N, 2N, 3N, 4N, 5, 5N, 6N, 7, 14, 14E, 16, 65, 106, 111, 123 and 175
For more information on how to walk to Orchard Building from the MRT, watch the video below.
There is plenty of parking available in the basement carpark of Orchard Building.
The parking rate is $1.30/30 mins from 6.30am to 6pm, Monday to Saturday.
For detailed instructions on how to get to the carpark, watch the video below.
24-Hour Emergency Hotline
Replies During Working Hours
Heading to a dental clinic can be a scary and almost overwhelming experience. If you have landed on our website, we would like to extend our warmest welcome to you and your family. There is nothing to fear!
Should you require further information about our costs of treatment, or are looking for recommendations for your needs, we invite you to a consultation with our dentists at a time of your convenience.
