FREQUENTLY ASKED QUESTIONS

Got questions? We’ve got answers and helpful information to guide you!

When are you open?

We are open from Monday to Friday, 9am – 6pm, and on Saturday, 9am – 1pm. 
Our clinic closes every day from 1pm – 2pm for lunch. 
Our after-hours emergency service incurs a SGD$500 surcharge. This surcharge is in addition to the emergency treatment fee.

How do I contact Elite Dental Group?

24-hour Hotline:

+65 6333 4456

Whatsapp:

+65 9788 9407

E-mail:

patient-care@elitedental.com.sg

How do I book an appointment?

You may call us at +65 6333 4456 (24-hour hotline), e-mail us at patient-care@elitedental.com.sg (we reply to e-mails within 24 hrs) or Whatsapp us at +65 9788 9407.

Do let us know if you currently enjoy any dental benefits or dental insurance so that we can prepare the necessary paperwork.

How do I get to your clinic if I am taking public transport?

Nearest MRT Station: Somerset MRT, “Exit B”

Nearest Bus Stop: 1N, 2N, 3N, 4N, 5, 5N, 6N, 7, 14, 14E, 16, 65, 106, 111, 123 and 175

For more information on how to walk to Orchard Building from the MRT, watch the video below.

If I am driving, where is the best place to park?

There is plenty of parking available in the basement carpark of Orchard Building.

The parking rate is $1.30/30 mins from 6.30am to 6pm, Monday to Saturday.

For detailed instructions on how to get to the carpark, watch the video below.

Can I get an MC (Medical Certificate) from you?

Yes. However, MCs are only provided to cover specific procedures. Please check with us whether it is applicable for your procedure.

We also provide time sheets upon request to indicate the time you were at our practice during your visit.

Do you accept walk-in patients?

Our consultations are by appointment only. Please click here to submit an online booking request.

What should I bring on my first appointment?

Please bring your identification documents (NRIC, EP, Work Pass, passport), insurance policyholder cards/policy numbers, CHAS/Pioneer Generation cards (if applicable), insurance forms (if required), list of medication you are currently taking and the most recent copy of any previous dental x-rays. It is a good idea to email your x-rays to us prior to your visit.

Please see the section on information for new patients for more details.

I am pregnant! Is it safe for me to see the dentist?

Dental treatment is safe during pregnancy. X-rays and elective treatment are best avoided especially during the first trimester. If extensive treatment is required, we will always get clearance first from your Gynaecologist prior to commencement.

Do you see children?

Yes!! We absolutely love seeing children! Children should have their first checkup by the age of 1. Good dental habits (brushing teeth twice daily and flossing) should be started early. Avoid scheduling appointments during or close to nap times as this can make your child fussy and uncooperative.
Click here to find out more about Children’s dentistry at Elite Dental.

I am having a cold/flu right now, should I still come for my dental appointment?

If you have scheduled elective treatment or maintenance, it may be better to reschedule to when you are no longer contagious. Nasal congestion can make it difficult for you to tolerate dental treatment.

General Dentistry Treatment Costs

Consultation and Check-Up

$120 – $150

Scaling and Polishing (Simple)

Scaling and Polishing (Simple) $130 – $180

Guided Biofilm Therapy

$195 – $250

Signature Treatment Costs

Dental Implants

$3,500 – $6,000 (without Medisave)

Dental Veneers

$800 – $1,500 (per tooth)

Biological Removal of Dental Amalgam

$450

Biomimetic Fillings

$150 – $350

Invisalign (Simple)

$4,500 – $8,000

Braces (Ceramic)

$4,100 – $6,000

Dental Implants Treatment Costs

Dental Implants

$3,500 – $6,000 (before Medisave)

All-on-4 Dental Implants

$17,500 – $22,500 (per arch)

Immediate Dental Implants

$3,500 (before Medisave)

What are the various payment modes accepted?

We accept Cash, NETS, MasterCard, Visa, Amex and immediate interbank transfers.

A patient of ours once tried to pay using gold bars. Unfortunately we do not accept non-traditional methods of payment. We also accept cash cheques, but your treatment will only commence after the cheque is cleared in the bank.

We also offer interest-free UOB Credit Card instalment plans to make it easier for our patients to say “yes” to the treatment that they want and need.

What dental insurance do you accept?

Dental insurance plans from the following insurance companies* are accepted at Elite Dental:

AIA
IHP
Aviva
Great Eastern
Fullerton
Tokio Marine
AON
FWD
Parkway Shenton
Henner
MHC
Alliance

Please do not hesitate to contact us regarding your dental insurance plan.

* Please note that this list is non-exhaustive and if you are covered by dental insurance from other companies, do check with us if we can help you make a claim.

Do you accept CHAS or Pioneer Generation cards?

Yes, please bring the original card with you. You are entitled to a subsidy (fee reduction) according to the limits set by your card type. Do note that CHAS and Pioneer cards do not entitle you for free treatment.

Can I use my Medisave to pay for my dental treatment?

Yes, you may. However, Medisave only covers certain surgical treatments. For more details, please see our Claims/Dental Insurance page.

Opening hours

Examples of dental emergencies

Dental emergencies can include:

Severe Toothaches
Broken, cracked or dislodged teeth due to an injury or an accident
Swelling or infected abscess in the gums or face
Dislodged fillings, crowns or orthodontic brackets
Severe bleeding in the mouth or gums
Broken dentures

Important note for avulsed teeth

If an adult tooth has been avulsed or knocked out of the mouth completely, retrieve the tooth by holding only the crown (the white portion) and store it in a container filled with fresh full cream milk as soon as possible. Bring the tooth along to your appointment.

DO NOT rinse the tooth or attempt to clean/wipe it.

DO NOT handle the root (covered in red tissue/debris)

You may also be able to replace the tooth back into the socket before coming to the practice.

Time is of the essence. Successful re-implantation of avulsed teeth needs to be done within 20 minutes.

After hours dental emergencies

Our practice can cater for dental emergencies 24 hours per day, 365 days per year.

If you have a severe dental emergency when our practice is closed, our rostered duty dentist can open up the practice to help at odd hours of the night or even during Sundays.

Transparent dental emergency fees

After office hours fee

Additional SGD $500

PH/Sunday (9am – 8pm)

Additional SGD $300

We charge a fee of SGD$500 before GST to open up our practice after office hours and to activate the necessary support staff and nurses.

This fee is in addition to the fees for the emergency dental treatment rendered.

A surcharge of $300 (before GST) is charged for public holiday/Sunday calls between 9am-8pm.

We also invite you to make use of our live video consultation for a free 15 minutes consultation with our dentists.

When are you open?

How do I contact Elite Dental Group?